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Privacy Policy

Last updated: 18 August 2026

SKITZTCG ("we", "us", or "our") is an Australian online retailer of trading card game products. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We are committed to handling your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

Account information: When you create an account, we collect your name, email address, and a password (stored as a hashed value, never in plain text).

Order and checkout information: When you place an order, we collect your full name, email address, phone number, shipping address, and order details (items, quantities, and amounts). This information is needed to process and ship your order.

Customer account data: For registered users, we store order history, loyalty points, store credit balance, withdrawal balance, and your virtual card Vault and collection.

Support communications: When you contact us or submit a support ticket, we collect the information you provide, including any messages and optional attachments.

Newsletter: If you subscribe to our newsletter, we collect your email address to send you updates about new releases, restocks, and special sales. You can unsubscribe at any time.

Analytics and advertising data: We use Google Analytics and Google Ads, which collect usage data such as pages visited, device type, and approximate location. See Section 5 for details.

2. How We Use Your Information

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your orders, including order confirmations and shipping updates.
  • Providing customer support and responding to your enquiries.
  • Managing your customer account, loyalty points, store credit, and Vault.
  • Processing payments through our payment providers (see Section 4).
  • Sending newsletter emails if you have subscribed (you can unsubscribe at any time).
  • Analysing website usage and improving our products and services.
  • Measuring the effectiveness of our advertising through Google Ads.
  • Meeting our legal and regulatory obligations.

3. Payment Information

We do not collect or store your full credit card or debit card numbers. Payment information is processed directly by our payment providers — Stripe and PayPal — through their secure checkout pages. We only receive confirmation that your payment was successful, along with limited transaction details needed to fulfil your order.

4. Third-Party Services

We use the following third-party services that may collect and process your information:

  • Stripe — Processes credit/debit card, Apple Pay, Google Pay, and Afterpay payments. Stripe handles your card details on its own secure infrastructure. See stripe.com/privacy.
  • PayPal — Processes PayPal payments. PayPal handles your payment details on its own platform. See paypal.com/au/privacy.
  • Google Analytics — Collects anonymous usage data about how visitors interact with our website to help us improve it. See policies.google.com/privacy.
  • Google Ads — We use Google Ads conversion tracking to measure the effectiveness of our advertising and to show relevant ads. See policies.google.com/technologies/ads.
  • Google Reviews / Google Places API — Displays our Google Business Profile reviews on our website.
  • Email delivery — We use an email service to send order confirmations, support replies, and newsletter emails.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your cart and login session, and to measure usage through Google Analytics and Google Ads.

  • Essential cookies — Required for the shopping cart, login session, and website functionality.
  • Analytics cookies — Google Analytics cookies help us understand how visitors use the site.
  • Advertising cookies — Google Ads uses cookies to measure conversions and show relevant ads.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Storage and Security

Your information is stored securely on our platform provider's infrastructure. We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Payment providers (Stripe, PayPal) to process your payments.
  • Shipping carriers to deliver your orders.
  • Service providers who help us operate the website (e.g. hosting, email delivery, analytics).
  • Authorities where required by law or to protect our rights.

8. Data Retention

We retain your personal information for as long as your account is active and as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Privacy Requests

You have the right to access and request correction of the personal information we hold about you. You can also request that we update or delete certain personal information, subject to legal and operational requirements (for example, we may need to retain order records for tax and legal purposes).

To make a privacy request, contact us at skitzstcg@gmail.com.

10. Marketing

If you subscribe to our newsletter, we will use your email address to send you marketing communications. You can unsubscribe at any time using the link in any newsletter email, or by contacting us. If you have a customer account, you can also manage your marketing preferences in your account settings.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at skitzstcg@gmail.com.