Returns & Refunds

Last updated: 18 August 2026

At SKITZTCG we want you to be happy with your purchase. This policy explains your rights and our processes for returns, refunds, and replacements. Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law (ACL), including consumer guarantees.

1. Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy (repair, replacement, or refund) for a product that is faulty, not of acceptable quality, not fit for its purpose, or does not match its description. The remedy depends on whether the failure is major or minor.

• Major failure: You are entitled to a refund or a replacement, at your choice.
• Minor failure: We may offer a repair or replacement. If we cannot do so within a reasonable time, you are entitled to a refund.

2. Change-of-Mind Returns

We are not legally required to provide a refund or exchange if you simply change your mind. However, as a goodwill gesture, we may accept change-of-mind returns under the following conditions:

• Sealed products must be returned unopened and in their original, resalable condition with all packaging intact.
• Singles must be returned in the same condition they were sent.
• The return request must be made within 7 days of delivery.
• You must contact us at skitzstcg@gmail.com before sending any item back.

Change-of-mind returns are at our discretion and may be refused if the product is not in resalable condition. If accepted, a refund will be issued to your original payment method, less any return shipping costs.

3. Faulty or Defective Products

If a product you receive is faulty, defective, or not of acceptable quality, you are entitled to a remedy under the ACL. Please contact us within 7 days of delivery with a description of the issue and photos where possible. We will arrange a repair, replacement, or refund depending on the nature of the failure.

4. Incorrect Products

If you receive an incorrect product (different from what you ordered), please contact us within 7 days of delivery. We will arrange for the correct product to be sent or issue a refund, and we will cover the cost of returning the incorrect item.

5. Products Damaged During Delivery

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund and guide you through the return process if needed. We pack all orders with protective materials, but if damage occurs in transit we will make it right.

6. Mystery Packs and Opened Products

Mystery packs and similar products are non-returnable once opened, except where the product is faulty or not as described under the ACL. Pull odds and product disclaimers are displayed on each mystery pack product page.

7. Order Cancellations

You may request to cancel an order before it has been dispatched by contacting us at skitzstcg@gmail.com. Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with this policy.

8. How to Request a Return or Refund

1. Email us at skitzstcg@gmail.com with your order number and the reason for your request.
2. Include photos if the product is damaged, faulty, or incorrect.
3. We will review your request and reply with instructions for returning the item if applicable.
4. Once we receive and inspect the returned item, we will process your refund or replacement.

9. Refund Processing

Refunds are issued to your original payment method once returned items have been received and inspected. Please allow a reasonable time for your financial institution to process the refund. If you paid using store credit, the refund may be issued back to your store credit balance.

10. Return Shipping Costs

If the return is due to a faulty, incorrect, or damaged product, we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for return shipping costs.

11. Contact Us

For any questions about returns or refunds, please contact us at skitzstcg@gmail.com. You can also reach us through our Contact page.